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Site Reliability Engineer responsible for managing Kubernetes clusters in production and empowering development teams through observability insights and DevOps culture.
• Have at least 3 years of experience in a production SaaS company, preferably event-driven. • Self-starter capable of taking strategic direction and owning end-to-end delivery of technical solutions. • Expertise in Site Reliability Engineering (SRE) principles and best practices. • Strong experience with observability tools like Prometheus, Grafana, OTEL, and CloudWatch. • Skilled in Python and/or GoLang, with knowledge of Java and SpringBoot being an advantage. • Proficient in AWS services such as SQS, EKS, RDS, VPC, EC2, and CloudWatch. • Deep understanding of Linux systems, network protocols (TCP, DNS, TLS, HTTP), and bash scripting. • Familiar with DevOps tools such as Terraform, GitHub Actions, and Jenkins. • Experience with stream processing technologies like Kafka, and ITSM systems like JSM, Zendesk, or ServiceNow. • Strong communication and collaboration skills with experience in Agile development methodologies.
• Implementing and refining observability metrics, logging, and dashboards to monitor platform health. • Developing data-driven KPIs for availability and reliability in production environments. • Ensuring services are optimally running with proactive monitoring and performance tracking. • Supporting development teams by embedding SRE principles and streamlined incident response. • Building and maintaining scalable monitoring tools for logging, metrics, and tracing. • Writing maintainable code for operational, scalability, and observability enhancements. • Troubleshooting and mitigating production incidents to ensure a reliable platform. • Maintaining detailed runbooks and automating manual tasks where possible. • Supporting junior engineers in adopting best practices for observability and reliability. • Participating in a 24x7 on-call rotation, incident escalation, and post-mortems.
• 30 days of holiday plus bank holidays. • A generous pension scheme to support financial well-being. • Private medical insurance coverage. • Life assurance and other employee benefits. • A collaborative and flexible work culture promoting innovation and teamwork.
• GSS is committed to fostering an inclusive and diverse workplace where all employees feel valued and respected. • They embrace equal opportunity hiring practices and encourage applicants from all backgrounds. • The company actively supports career growth and development for underrepresented groups in technology. • Team members are encouraged to bring their authentic selves to work, contributing to a culture of belonging. • GSS promotes a workplace culture where different perspectives are valued and innovation thrives.
• GSS places a strong emphasis on creating an inclusive and diverse workspace that values all employees. • Their commitment to equal opportunity hiring encourages candidates from various backgrounds to apply. • By actively supporting career growth for underrepresented groups, they promote diversity in tech. • Employees are empowered to express their authentic selves at work, fostering a strong sense of belonging. • The company culture encourages open dialogue, diverse perspectives, and continuous innovation.
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