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Cloud Support Engineer at Acturis, responsible for supporting customers and internal teams with cloud-based technical issues while gaining technical knowledge and progressing toward a DevOps role.
• A graduate with a 2:1 or 1st in a technical subject. • Strong academic background, with good A-levels or equivalent qualifications. • Proven track record of delivering projects and completing tasks efficiently. • Excellent verbal and written communication skills to interact effectively with stakeholders. • Team player capable of seamless collaboration with colleagues. • Strong problem-solving skills with an analytical approach. • Keen interest in IT, software, and cloud technologies.
• Providing first-line support through a dedicated helpdesk for Global Private Cloud infrastructure. • Performing Root Cause Analysis (RCA) to diagnose and resolve technical issues. • Assisting developers with deploying and managing code changes following DevOps practices. • Developing tools to manage the cloud platform using various programming languages. • Releasing development and testing environments to internal teams. • Monitoring and maintaining the health of cloud platforms to ensure reliability.
• Centrally located office in Farringdon, London. • Competitive salary with annual performance-based reviews. • 25 days of paid holiday per year. • 100% employer-paid benefits after three months. • Opportunity to participate in annual bonus and company share schemes. • Hybrid work schedule, with up to three days of remote work per week. • Structured targets, regular feedback, and an annual performance evaluation. • Training and development support for career progression.
• Acturis believes diversity fosters innovation and success. • They are committed to being an equal opportunity employer. • They strive to provide an accessible recruitment and selection process. • Candidates requiring accommodations can request support via their recruitment team.
• Acturis fosters an inclusive workplace that values diversity and innovation. • Their commitment to accessibility ensures equal opportunities for all candidates. • They emphasize fair evaluation and provide necessary accommodations for applicants. • Their approach supports career growth and skill development through structured training.
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